FAQ
Where are the plush animals assembled?
All plush are handmade on machine and hand sewn by one artist out of her studio in Denver, Colorado. This is a small shop so while inventory is low, each item is full of one of a kind character and attention to detail. Custom orders are always welcome when we sell out of our inventory.
What materials are used for Forest Friends and Hipster Cats?
Forest Friends and Hipster Cats are made from a variety of fabrics and materials. We suggest referencing each item listing in our etsy shop for more information. We only use quality poly-fil for stuffing. Majority of felt used is 100% wool and made in the USA or EU. Eco felt is sparingly used in select accessories, like glasses. We list materials and fabrics used in each Forest Friend and Hipster Cat in our listings on our etsy shop.
Are Forest Friends and Hipster Cats washable?Our Forest Friends and Hipster Cats are Spot Clean Only. Please reference item listing on etsy for how to clean or refer to items tag. Please do not place items in your at home washer and dryer.
*Select Forest Friend accessories may be tagged as hand washable separately using a mild detergent in cool water, and then laying the item flat to dry. Please refer to the tag, shop listing, or contact us if unsure. Can I order additional clothes and accessories for a Forest Friend?Send the artist a PM through facebook to arrange a custom order https://www.facebook.com/forestmenagerie/
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I took my Forest Friend sky diving and rock climbing and now his arm fell off. What should I do??!
Oh no! We are soooo sad to hear about your Forest Friends injury! All of us here at Waffles+Spice and his fellow Forest Friends send him wishes for a speedy recovery! Please note before making a purchase that our Forest Friends are not intended for rough play. They are handmade with care using quality materials but the soft bodies are sensitive to rough conditions. They are scared of games like tug-o-war and would much rather prefer sitting through a tea party enjoying crumpets. If your Forest Friend has an injury and needs repair, please contact our "hospital staff" through our etsy page http://forestmenagerie.etsy.com. We are here to help!
Do you ship internationally?
We sometimes offer international shipping through our etsy shop. Please refer to our policies section of our etsy shop for information regarding international shipping prior to making a purchase. Customers outside of the USA are responsible for Custom and Duty fees and taxes. We ship through USPS International Parcel and are unable to offer delivery confirmation for international orders.
Do you offer faster shipping options within the USA?
By default, we ship all packages through USPS First Class Mail to help keep our prices low. Some items may qualify for a free upgrade to USPS Priority Mail if item weight cost for Priority is equal to First Class. If you are interested in faster shipping options at an additional cost, please contact us through our etsy shop.
I wanted to purchase an item that I saw on your webpage but when I went to your etsy shop the item was not available?
We are sorry to hear that a specific item you were interested in already sold out. Our creation sell fast! Items featured on our webpage may not be currently available through our etsy store. If there is an item you would like us to make for you, or recreate, please feel free to contact us through our etsy shop! Please note that all animals are one of a kind.